Last updated: 4 May 2024 

Thank you for choosing Freedom Servives Online LTD for your cleaning needs. This Client Policy outlines our commitment to providing high quality services and ensuring a positive experience for our clients.

Booking and Scheduling

• Appointment Confirmation: All appointments must be confirmed by the client at least 24 hours in advance. Failure to confirm may result in the cancellation of the appointment.

• Rescheduling/Cancellations: We understand that schedules may change. Please notify us of any changes to your appointment at least  48 hours in advance to avoid a cancellation fee.

Services

• Scope of Work: Our Staff services are based on the agreed-upon scope of work outlined during the booking process. Any additional requests must be communicated and agreed upon in advance.

• Access: Clients must provide access to the premises at the scheduled appointment time. If access is not granted, a cancellation fee may apply.

• Supplies and Equipment: We provide our own cleaning supplies and equipment unless otherwise arranged. If you have specific preferences or requirements, please inform us in advance.

• Clients Rules  To ensure the safety and privacy of both our clients and our cleaners, we kindly request that clients vacate the room being serviced during cleaning sessions. This allows our team to efficiently and thoroughly complete their work while respecting your personal space. 

• Help Freedom Team  To ensure our cleaners can deliver their best service, we kindly request that all clients ensure a fully heated water tank and activated boiler are available. Your cooperation in maintaining these conditions is greatly appreciated, enabling us to provide you with exceptional cleaning results. 

 

Army March Out 

Client Policy for Army March Out Cleaning

1. Presence at Property:

• Clients are required to be present at the property at both the start and the completion of the cleaning process. This ensures that all specific needs and expectations are communicated clearly, and that the final outcome meets your standards.

2. Limited Guarantee:

• Please note that our service guarantee is valid for a period of 48 hours following the completion of the cleaning. We cannot assure the condition of the property beyond this timeframe.

3. Final Walk-Through:

• A final walk-through of the property is mandatory upon the conclusion of the cleaning service. This allows you to inspect the work completed and address any concerns directly with our Freedom staff before they depart.

4. Disclosure of Pets:

• If there are pets in your army house, it is essential to inform us prior to the cleaning. This enables our staff to cater to the specific cleaning needs that arise from having pets in the home.

5. Additional Rooms and Costs:

• You must disclose the number of bedrooms, bathrooms, and utility rooms in the property. Please be aware that cleaning these areas may incur additional costs, and accurate information is necessary to provide a comprehensive service.

This policy is designed to ensure a smooth and satisfactory cleaning experience. Adherence to these guidelines will help us deliver the highest quality of service for your Army March Out cleaning needs.
 

Payment

• Payment Terms: Payment is due upon completion of the cleaning service unless otherwise agreed upon. We accept bank tranfer or cash 

• Late Payment: A late payment fee may be applied to invoices that are not paid within 14 days of the service date.

• Deposit policy  A deposit equivalent to 50% of the total service cost is required to confirm your booking.   Learn More 

Satisfaction Guarantee

• Quality Assurance: We strive to deliver high-quality services. If you are not satisfied with the service provided, please contact us within 24 hours of the service date, and we will address any concerns promptly.

• Re-cleanings: In the event that our service does not meet your expectations, we may offer a complimentary re-cleaning of the affected areas, subject to our discretion.

Liability

• Property Damage: While we take utmost care in providing our services, we are not liable for any damage to property or belongings that occurs during the cleaning process unless it is due to negligence on our part.

• Insurance: We maintain liability insurance to cover any unforeseen incidents that may occur during the provision of our services.

Client Communication

• Feedback: We welcome your feedback and suggestions to improve our services. Please feel free to share your thoughts with us at any time.

• Communication Channels: You can reach us via phone, email , www.freedomservices.uk  during our business hours for any inquiries or assistance.

Confidentiality

• Privacy: We respect your privacy and will not disclose any personal information provided to us without your consent, except as required by law.

Termination of Services

• Cancellation: We reserve the right to terminate services for clients who repeatedly violate our Client Policy or engage in abusive behavior towards our staff.

Contact Us

If you have any questions or concerns about our Client Policy, please contact us at info@freedomservices.uk Or call Out Team Today on 07510119110.